meta.relations and the new General Data
Protection Regulation (GDPR) from the European Union
meta.relation's commitment to privacy
The European Union GDPR will enter into force
on 25 May 2018. It will influence the way organisations
collect and store data from EU citizens. meta.relations welcomes this possibility and
undertakes to protect personal data used in our communication database meta.crm. We ensure that meta.relations
and our clients meet our obligations with regard to this data.
What is the GDPR?
The GDPR combines and modifies the data
protection requirements of all EU countries. It is intended to improve
the handling of personal data. The GDPR is designed to protect the
rights of every EU citizen.
There are many new or extended requirements,
but the basic principles remain unchanged. New regulations have
broadened the definition of personal data and extended its scope to
every company. Organisations outside the EU
that collect personal data from individuals in the EU are also
affected. Our related positions, commitments and responsibilities are
described in the privacy notices and policies set out below.
What do you as a customer have to do?
If you are already a customer and have not yet
received them, you will shortly receive our updated data processing
regulations to ensure that we and our customers meet our respective
obligations under the GDPR. Please check them and return them as soon
This page offers you further information about
the GDPR, but if you have questions that are not answered here, please
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Data protection information for
customers of meta.relations: Our handling of
your data, information according to articles 13, 14 and 21 of the
General Data Protection Regulation (GDPR)
customer of meta.relations, who uses meta.crm. With meta.crm
we can offer you a web-based communication database for media and
investor relations, with which you can manage all your addresses and
contacts via the Internet. With meta.crm you
can send your contacts information by e-mail, fax, SMS and post.
We at meta.relations
undertake to inform you how we handle your personal data, give you
control over how they are used and to protect them. Here you will find
information about what kind of information we have about you, how and
why we collect it, how we use it and how we safeguard it. This Privacy
Policy also informs you of your rights, how you can exercise those
rights and how the law protects you.
meta.relations offers meta.crm, a
web-based and easy-to-use communication database for media and investor
relations, with which you can manage all your addresses and contacts
via the Internet. For more information about the products and services
we offer, please visit our website at www.meta-relations.de.
meta.relations is the data controller and responsible for
"our"). Our full contact details are as follows:
Str. 1 H
64569 Nauheim, Germany
+49 (6152) 6697425
If at any time you have any questions about
this privacy statement, please contact us:
Str. 1 H
64569 Nauheim, Germany
Phone: +49 (6152) 6697425
If at any time you have any questions about
the use of your personal information, please contact
The information we collect about you
We collect the information necessary to
conduct our business, provide the services you request and keep you
informed. We may also use the information you provide for marketing
purposes to communicate with you about our products and services.
We may collect, use, store and transfer
various types of personal information about you, which we have grouped
Identity information: including first name, last name, user ID or
similar user names, title, date of birth and gender.
Contact information: Billing address, delivery address, e-mail
address and telephone numbers.
Financial data: including account and payment card details (for
payment processing only).
Transaction information: including details of payments to and from
you and other details of services you have purchased from us.
Specifications: including Internet Protocol (IP) address, your
access data, traffic data, browser and version type, time zone and
location setting, browser plug-in types and versions, operating system
and platform, and other communication data that tells us how you opened
User data: including user name and password.
Usage data: including information on how you use our website and
Communication data: including your communication preferences.
We have no "questionable" data about you (such as data about
your race or ethnicity, philosophical or religious beliefs, sex life,
sexual orientation, political opinions, trade union membership, health
data and genetic and biometric data).
Data from third parties that you make
available to us
In the course of using meta.crm
you also provide us with personal information about third parties, in
particular personal information about journalists and other contacts of
your company. This information is processed by us on your behalf.
How is your personal information collected?
In general, we collect personal information
about you, your employees and your agents when you choose to work with
How do we collect your personal data?
We use various methods to collect information from you, including
Personal contact: You may provide us with
personal information by communicating with us by post, telephone,
e-mail, in person at events, as part of our contractual relationship,
or by entering this information on our home page, or otherwise. This
includes personal data that you provide when ordering or interested in
Third parties or publicly available
sources: We may obtain personal information about you from various third
parties and public sources, including social media platforms.
How We Use Your Personal Information - We may
use your personal information for one or more of the following
To verify your identity and claims to our
services when you contact us or access our services
To provide you with services
To send you bank statements and invoices
and to collect payments
To provide you with offers
To protect you through fraud prevention
To operate and improve our websites and
To notify you of any changes to our
websites or services that may affect you
To provide you with technical and
To ask for your opinion about our
To give you access to all applications
you have ordered
To enforce our statutory rights or to
comply with statutory regulations
We will only use your personal data if
permitted by law. In most cases we use your personal data under the
Where we have to fulfil the contract we have concluded with you.
Where we have to comply with a legal or official obligation.
Where it is in our legitimate interest Our
legitimate interests include our legitimate commercial interests in the
operation of meta.crm and the provision of
our services. We consider and weigh possible negative effects for you
and your rights before we process your personal data.
How and with whom we share your personal
We may share your personal information with
our customers and other parties listed below. We may also transfer your
personal data outside the European Economic Area (EEA), but only if
certain protective measures have been taken to protect your personal
We may share your personal information with any or all of the
Internal third parties: These include our employees who are
entrusted with the performance of services for your company.
External third parties: These include: Suppliers we engage to
provide services on our behalf. These are only located in Europe.
Professional advisors, including lawyers, auditors and insurers, as
necessary to enable them to provide their services to us.
regulatory authorities and other authorities which in
certain circumstances require the notification of processing
We may also share your personal information
with third parties to whom we sell, transfer or merge parts of our
business or our assets. Alternatively, we can try to acquire or merge
with other companies. If there is a change in our company, the new
owners may use your personal information in the same way as stated in
security of your personal information and to treat it in accordance
with the law. We do not allow our third parties to use your personal
data for their own purposes and only allow them to process your
personal data for defined purposes and in accordance with binding
contractual obligations that comply with the requirements of data
do we protect your personal data?
We are committed to protecting your personal information.
We take security precautions, including appropriate technologies,
policies and contractual agreements, so that the data we have about you
is protected from unauthorized access and improper use and we do not
keep your personal data longer than necessary. The security precautions
we have taken to protect your personal data include:
SSL-encrypted communication between end
customer and meta.crm
long will we use your personal data?
We will only keep your personal data for as long
as is necessary for the purposes stated in this data protection
declaration and in order to fulfil our legal obligations. We will not
store more data than we need. While you remain a customer, we keep your
data in order to be able to continue offering you services. If you no
longer wish to use the services of meta.relations,
we store your personal data for 24 months before we delete it. We are
required to keep some basic information about our clients for a longer
period of time in accordance with the applicable tax laws. Under
certain circumstances you can ask us to delete your data.
You have the following rights towards us with
regard to personal data concerning you:
Right to correction or deletion
Right to information
Right to data transferability
Right to limitation of processing
Right of opposition to the processing
You have the right to request information from
us at any time about the data stored with us, as well as its origin,
recipients or categories of recipients to whom this data is passed on
and the purpose of storage. If you request us in writing to correct,
stop using or delete your personal data, we will of course do so
We also inform you that the provision of your
personal data on this website is generally neither required by law nor
by contract. You are not obliged to provide personal data on this
website, unless we point this out in individual cases in this data
protection declaration. Nevertheless, the provision of the functions of
this website and the execution of an order requires the processing of
your personal data.
You have the right to contact the data
protection officer of Hesse:
The data protection
officer of Hesse
Prof. Dr. Michael Ronellenfitsch
Phone +49 (611) 14 08 0
Fax +49 (611) 14 08-900
We hope that we can
resolve your concerns before you contact the Data Protection Officer
and hope that you contact us first.