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meta.relations and the new General Data Protection Regulation (GDPR) from the European Union

meta.relation's commitment to privacy

The European Union GDPR will enter into force on 25 May 2018. It will influence the way organisations collect and store data from EU citizens. meta.relations welcomes this possibility and undertakes to protect personal data used in our communication database meta.crm. We ensure that meta.relations and our clients meet our obligations with regard to this data.

What is the GDPR?

The GDPR combines and modifies the data protection requirements of all EU countries. It is intended to improve the handling of personal data. The GDPR is designed to protect the rights of every EU citizen.

There are many new or extended requirements, but the basic principles remain unchanged. New regulations have broadened the definition of personal data and extended its scope to every company. Organisations outside the EU that collect personal data from individuals in the EU are also affected. Our related positions, commitments and responsibilities are described in the privacy notices and policies set out below.

What do you as a customer have to do?

If you are already a customer and have not yet received them, you will shortly receive our updated data processing regulations to ensure that we and our customers meet our respective obligations under the GDPR. Please check them and return them as soon as possible.

This page offers you further information about the GDPR, but if you have questions that are not answered here, please contact


Use of cookies at meta.crm

meta.crm only uses persistent cookies, which are used to remember the language you selected when logging in.

Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.

Data protection information for customers of meta.relations: Our handling of your data, information according to articles 13, 14 and 21 of the General Data Protection Regulation (GDPR)


This privacy policy applies to you as a customer of meta.relations, who uses meta.crm. With meta.crm we can offer you a web-based communication database for media and investor relations, with which you can manage all your addresses and contacts via the Internet. With meta.crm you can send your contacts information by e-mail, fax, SMS and post.

We at meta.relations undertake to inform you how we handle your personal data, give you control over how they are used and to protect them. Here you will find information about what kind of information we have about you, how and why we collect it, how we use it and how we safeguard it. This Privacy Policy also informs you of your rights, how you can exercise those rights and how the law protects you.

About meta.relations

meta.relations offers meta.crm, a web-based and easy-to-use communication database for media and investor relations, with which you can manage all your addresses and contacts via the Internet. For more information about the products and services we offer, please visit our website at

meta.relations is the data controller and responsible for your personal data (in this privacy policy generally referred to as meta.relations, "we", "us" or "our"). Our full contact details are as follows:

Graslitzer Str. 1 H

64569 Nauheim, Germany

+49 (6152) 6697425


If at any time you have any questions about this privacy statement, please contact us:

George Krenzer

Graslitzer Str. 1 H

64569 Nauheim, Germany


Phone: +49 (6152) 6697425


If at any time you have any questions about the use of your personal information, please contact


The information we collect about you

We collect the information necessary to conduct our business, provide the services you request and keep you informed. We may also use the information you provide for marketing purposes to communicate with you about our products and services.

We may collect, use, store and transfer various types of personal information about you, which we have grouped as follows:


·          Identity information: including first name, last name, user ID or similar user names, title, date of birth and gender.

·          Contact information: Billing address, delivery address, e-mail address and telephone numbers.

·          Financial data: including account and payment card details (for payment processing only).

·          Transaction information: including details of payments to and from you and other details of services you have purchased from us.

·          Specifications: including Internet Protocol (IP) address, your access data, traffic data, browser and version type, time zone and location setting, browser plug-in types and versions, operating system and platform, and other communication data that tells us how you opened our website.

·          User data: including user name and password.

·          Usage data: including information on how you use our website and services.

·          Communication data: including your communication preferences.


We have no "questionable" data about you (such as data about your race or ethnicity, philosophical or religious beliefs, sex life, sexual orientation, political opinions, trade union membership, health data and genetic and biometric data).


Data from third parties that you make available to us

In the course of using meta.crm you also provide us with personal information about third parties, in particular personal information about journalists and other contacts of your company. This information is processed by us on your behalf.

How is your personal information collected?

In general, we collect personal information about you, your employees and your agents when you choose to work with us.


How do we collect your personal data?
We use various methods to collect information from you, including through:

·          Personal contact: You may provide us with personal information by communicating with us by post, telephone, e-mail, in person at events, as part of our contractual relationship, or by entering this information on our home page, or otherwise. This includes personal data that you provide when ordering or interested in our services.

·          Third parties or publicly available sources: We may obtain personal information about you from various third parties and public sources, including social media platforms.

How We Use Your Personal Information - We may use your personal information for one or more of the following purposes:

·          To verify your identity and claims to our services when you contact us or access our services

·          To provide you with services

·          To send you bank statements and invoices and to collect payments

·          To provide you with offers

·          To protect you through fraud prevention and detection

·          To operate and improve our websites and services

·          To notify you of any changes to our websites or services that may affect you

·          To provide you with technical and customer-specific support

·          To ask for your opinion about our services

·          To give you access to all applications you have ordered

·          To enforce our statutory rights or to comply with statutory regulations


We will only use your personal data if permitted by law. In most cases we use your personal data under the following circumstances:

·          Where we have to fulfil the contract we have concluded with you.

·          Where we have to comply with a legal or official obligation.

·          Where it is in our legitimate interest Our legitimate interests include our legitimate commercial interests in the operation of meta.crm and the provision of our services. We consider and weigh possible negative effects for you and your rights before we process your personal data.


How and with whom we share your personal information

We may share your personal information with our customers and other parties listed below. We may also transfer your personal data outside the European Economic Area (EEA), but only if certain protective measures have been taken to protect your personal data.

·          We may share your personal information with any or all of the following:

·          Internal third parties: These include our employees who are entrusted with the performance of services for your company.

·          External third parties: These include: Suppliers we engage to provide services on our behalf. These are only located in Europe.

·          Professional advisors, including lawyers, auditors and insurers, as necessary to enable them to provide their services to us.

·          regulatory authorities and other authorities which in certain circumstances require the notification of processing activities.

We may also share your personal information with third parties to whom we sell, transfer or merge parts of our business or our assets. Alternatively, we can try to acquire or merge with other companies. If there is a change in our company, the new owners may use your personal information in the same way as stated in this Privacy Policy. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third parties to use your personal data for their own purposes and only allow them to process your personal data for defined purposes and in accordance with binding contractual obligations that comply with the requirements of data protection laws.


How do we protect your personal data?

We are committed to protecting your personal information. We take security precautions, including appropriate technologies, policies and contractual agreements, so that the data we have about you is protected from unauthorized access and improper use and we do not keep your personal data longer than necessary. The security precautions we have taken to protect your personal data include:

SSL-encrypted communication between end customer and meta.crm

How long will we use your personal data?

We will only keep your personal data for as long as is necessary for the purposes stated in this data protection declaration and in order to fulfil our legal obligations. We will not store more data than we need. While you remain a customer, we keep your data in order to be able to continue offering you services. If you no longer wish to use the services of meta.relations, we store your personal data for 24 months before we delete it. We are required to keep some basic information about our clients for a longer period of time in accordance with the applicable tax laws. Under certain circumstances you can ask us to delete your data.


Your rights

You have the following rights towards us with regard to personal data concerning you:

·          Right to correction or deletion

·          Right to information

·          Right to data transferability

·          Right to limitation of processing

·          Right of opposition to the processing

You have the right to request information from us at any time about the data stored with us, as well as its origin, recipients or categories of recipients to whom this data is passed on and the purpose of storage. If you request us in writing to correct, stop using or delete your personal data, we will of course do so immediately.

We also inform you that the provision of your personal data on this website is generally neither required by law nor by contract. You are not obliged to provide personal data on this website, unless we point this out in individual cases in this data protection declaration. Nevertheless, the provision of the functions of this website and the execution of an order requires the processing of your personal data.

You have the right to contact the data protection officer of Hesse:

The data protection officer of Hesse
Prof. Dr. Michael Ronellenfitsch
Gustav-Stresemann-Ring 1
65189 Wiesbaden

Phone +49 (611) 14 08 0
Fax +49 (611) 14 08-900

We hope that we can resolve your concerns before you contact the Data Protection Officer and hope that you contact us first.




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